Careers at Big Life

Service Administrator

About us

Big Life is in the business of changing lives. We fight inequality by working with people and places to create opportunities and inspire change. Whatever service we deliver to help people to change their lives, we do things the Big Life Way.

Achieve Assertive Outreach offers support and guidance to people whose lives are being negatively impacted by drug or alcohol misuse.

What you’ll be doing

As a Service Administrator for our Assertive Outreach Team in Bury, Bolton, Salford and Trafford you will be supporting the service and facilitating the smooth running of the business, working with relevant data and information. You will also work alongside IT and business intelligence to produce contract monitoring and other necessary reports.

What we need from you

• You will be organised and passionate about delivering first-class customer care.
• You will be willing to learn on the job.
• You will have the ability to work confidently in a fast-paced environment.
• You will have the ability to communicate effectively with a range of people and groups.
• You will have experience of forming effective relationships with customers, clients and external stakeholders.
• You will have the ability to effectively use IT including Word packages and databases.
• You will have a positive outlook and a ‘can do’ attitude with personal resilience and a flexible attitude in the face of difficulties.

What we will offer you in return

• An annual salary of £24,790 full time equivalent.
• A fixed-term, 35 hour per week contract until March 2025 pending contract confirmation.
• A relaxed culture where you are expected to plan your own day, take breaks when you need them and enjoy your work.
• Ongoing personal and professional development through regular supervision.
• A supportive, flexible approach to managing staff health and wellbeing, including a wide range of perks, schemes and support.

What next?

If you are passionate about this role and possess the necessary skills, then click apply and complete the short application process.

We welcome applications from people with personal experience of substance misuse.

Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. We are dedicated to creating a diverse, inclusive and authentic workplace and would especially like to hear from applicants from Black, Asian and other racially marginalised communities.

The closing date for applications is Friday 29 November 2024 at 5pm. Applications received after this time will not be considered and CVs will not be accepted.

Interviews will take place the week commencing 16 December 2024. Please note that interviews may be held over Zoom or Microsoft Teams.

For more information and for a full job description please visit www.thebiglifegroup.com/jobs

If you need more support or for information in a different format, please contact HR at hr@thebiglifegroup.com

Big Life strives to be diverse and inclusive - a place where we can all be ourselves. We strongly encourage applicants from all parts of society. You can read on our careers site about the actions we are taking ourselves to fight inequality and inspire change.

We actively value the lived experiences and expertise of our staff, volunteers and the people who use our service and see the extra value that they bring to our organisation.

Your health and happiness is important to us, so we offer a comprehensive staff wellbeing package.

This post is exempt from the Rehabilitation of Offenders Act 1974 and will be subject to enhanced DBS checks.

The Big Life group positively promotes diversity in the workforce.

The Big Life group is committed to safeguarding children and vulnerable adults